We offer free ground shipping onorders €500 Euro or more. Orders are shipped on business days only. Business days are Monday-Friday, excluding National holidays within the Germany. Price will be calculated at checkout based on your order’s size and weight.
Once your order ships, look out for a confirmation email with tracking information. You can always check the status of your order by logging into your account.And if you don’t receive your shipping confirmation within three business days of placing your order, reach out to our customer service team and be sure to include your order number to expedite the process, firstname.lastname@example.org.
Unfortunately, we are unable to process any changes to orders once they are placed. Due to security purposes, once an order has been verified, we cannot modify or change a shipping address. We would be more than happy to cancel your order and help you place a new order with your correct shipping/billing information if you'd like.
If you have reason to believe your package has been lost or stolen, please contact Customer Care to initiate a lost package investigation. Please allow 3 - 5 business days for the DHL investigation.
Free shipping is available for international orders €500 Euro or more. Duties & Taxes do not apply towards free shipping promotion. Please allow an additional five to eleven business days for processing of international orders. If you are shipping internationally, your complete order total will reflect shipping and importation fees (estimated costs for customs, tariffs and tax) when you check out. International customers are liable for all import duties and customs that will be charged by your country. These rates are calculated by your country, and fees are calculated based on the original retail value of the products as well as the manufacturing and import countries. You won’t be required to pay any additional fees upon delivery.
If you have any additional questions, please feel free to reach out at email@example.com or +49 0211 942 50 831